FAQ

Frequently Asked Questions

Here are a few frequently asked questions to help provide you with the best customer experience. If you have any additional questions or need further assistance, please email us support@pinkallurepk.com.

Q: Is COD (Cash on Delivery) available?
A: Yes, we offer Cash on Delivery (COD) as a payment option.

Q: How long will it take for my items to arrive?
A: Delivery typically takes between 2 to 4 business days. Shipping times may vary depending on the product and shipping location.

Q: Do you provide a refund or return if I face any issue with the product?
A: Yes, we offer a straightforward 5-day return and refund policy. For more details, please refer to our Return and Refund Policy section.

Q: How long will it take to receive a tracking number?
A: Tracking numbers are usually provided within 1-2 business days after your order is shipped.

Q: Will I receive a confirmation number when I place my order?
A: Yes, you will receive an order confirmation after placing your order. (NOTE: If you do not receive a confirmation within 12 hours, please contact us.)

Q: Who can I contact if I have a problem with my order?
A: For any issues with your order, please email us at support@pinkallurepk.com.

Q: How can I pay?
A: We accept all major credit and debit cards, as well as Cash on Delivery (COD) across Pakistan.

Q: Is Checkout on this site safe and secure?
A: Yes, all transactions on our site are secure and protected.

Q: How can I cancel my order?
A: If you wish to cancel your order, please email us your order number at support@pinkallurepk.com. (NOTE: Please contact us within 12 hours of placing your order to process the cancellation.)

Thank you for choosing Pink Allure PK. We are committed to providing you with excellent service and support.